FAQ on Dental

These are some of the more frequently asked employee questions.

The FIS/Metavante dental debit card is not worth anything until AWANE funds it. You go to the dentist, have the work done, and ask them to fax the bill to 1-877-218-8216. It takes AWANE 3-4 minutes to process the bill, fund the card at FIS/Metavante and call the dental office back with the approved amount. They then swipe the card for the approved amount.

Call your customer service rep at AWANE, and we can cancel the current FIS/Metavante number and issue a new card.

For 2010 the yearly maximum is $1,500 per person for the AWANE Dental Plan and $1,000 per person for the AWANE Dental Industry Plan.

We do not have a specific network. Go to the dentist of your choice.

No - we do not process claims based on a pre-determined schedule. We process on a percentage basis, based on the category of the claim up to the yearly maximum.