FAQ on Medical

These are some of the more frequently asked employee questions.

Contact customer service rep at AWANE to reorder a card.

Contact AWANE (not Anthem). We implement address changes and send them to Anthem and Express Scripts.

Plans can be changed (ie Industry to Gold) during open enrollment each year (January).

Contact customer service rep at AWANE to discuss particulars. Under certain circumstances a dependent can be added off cycle, but for the most part, additions are made at open enrollment.

Until age 19, or if they are a full time student carrying 12 or more credits they can stay on a parents plan until age 25. Full time status is verified twice a year.

Contact either the customer service number on your card for Anthem Blue Cross Blue Shield or contact your customer service representative at AWANE.

Contact Anthem directly for the most immediate access to answers and their system. Any problems that don't seem to get resolved - direct to AWANE and update on the progress to date.

Prescription drugs are subject to a yearly deductible ($ amount depends on the plan). Once the deductible has been met, members are charged a co-pay for their drugs.

These are some of the more frequently asked member questions.

Your monthly medical premium is always billing for the prior month. Your February 2006 premium statement is due on Feb 15, 2006, and is paying for coverage for January 2006.

A new employee must come on the plan on the first of the month following the completion of the waiting period. They are only eligible to come on at that time, or at open enrollment (January).

AWANE notifies all individuals who leave the plan of their Cobra rights. We handle all cobra notification, billing, enrollment, disenrollment.