FAQ on Medical

These are some of the more frequently asked employee questions.

Contact customer service rep at AWANE to reorder a card.

Contact AWANE (not Anthem). We implement address changes and send them to Anthem and Medco.

Plans can be changed (ie Industry to Gold) during open enrollment each year (January).

Contact customer service rep at AWANE to discuss particulars. Under certain circumstances a dependent can be added off cycle, but for the most part, additions are made at open enrollment.

This varies state to state, please contact Awane to learn more.

Contact either the customer service number on your card for Anthem Blue Cross Blue Shield or contact your customer service representative at AWANE.

Contact Anthem directly for the most immediate access to answers and their system. Any problems that don't seem to get resolved - direct to AWANE and update on the progress to date.

These are some of the more frequently asked member questions.

Your monthly medical premium is always billing for the prior month. Your February 2010 premium statement is due on Feb 15, 2010, and is paying for coverage for January 2010.

A new employee must come on the plan on the first of the month following the completion of the waiting period. They are only eligible to come on at that time, or at open enrollment (January).

AWANE notifies all individuals who leave the plan of their Cobra rights. We handle all cobra notification, billing, enrollment, disenrollment.